Q: What surfaces can I use Steam Mop Ultra on?
Sealed hard floors like sealed tile, sealed laminate, sealed vinyl, and sealed hardwood. If you’re unsure, test a small hidden area first.
Q: Can I use it on unsealed hardwood or delicate floors?
It’s best to avoid unsealed, waxed, or extra delicate surfaces. Steam + moisture can be too much for floors that aren’t sealed properly.
Q: Do I need to use any cleaning solution?
No, it’s designed to be used with water. (If you’re tempted to add something, stick to the brand’s guidance to avoid build-up or issues.)
Q: How long does it take to heat up?
It’s designed for quick heat-up so you can do fast refreshes without waiting around.
Q: Are the pads washable and reusable?
Yes. Wash, dry, and reuse for your next clean.
Q: How often should I change/clean the pad?
For best results, swap or wash the pad when it looks dirty, especially after washing high-traffic areas.
Q: What kind of water should I use?
Regular tap water is usually fine, but if your area has very hard water, using distilled water can help reduce mineral build-up over time.
Q: Will it replace my regular mop entirely?
For many people it becomes the go-to for routine maintenance and refreshes. For heavy-duty messes, you may still do an occasional deeper clean.
Q: Is it safe around pets and kids?
Steam is hot, so treat it like any hot appliance. Keep curious hands/paws at a distance while in use and let it cool before storing. But because this mop cleans without chemicals, it is ideal for a home with children and/or pets.
Quick troubleshooting, if needed:
Q: My steam mop is not making steam but I can hear the motor.
Chances are this is an air bubble in the lines. Tap the mop firmly on the floor a few times to get it steaming again.
Q: My mop is still not steaming.
Try running a bit of vinegar through your mop. There may be a mineral build-up from your tap water.
Q: My mop has been damaged but it is outside of warranty. Do you offer a repair service?
Yes, we do for newer Plus and our Ultra models. Feel free to contact our office direct at info@oceansales.ca.
