Ocean Sales Delivery, Returns and Refunds

Delivery Methods, Standards and Dates

Ocean Sales Group Ltd. uses FedEx and Canada Post for shipments within Canada. Signature verification of delivery may be required for high-ticket items. Our expedited service methods provide an estimated arrival of 3-12 business days (for most locations) from the date of dispatch. Ocean Sales Group Ltd. endeavors to fulfill online orders within 1-3 business days of receipt. NOTE: during peak times when collaborating with Content Creators and similar, this processing time can change to 5-12 business days. We thank you for your patience during these periods of high-volume of orders fulfilled in a first come, first serve basis.

ORDER PICK-UP: 

For those living in the Calgary, AB area, pick-up at our Calgary location can be arranged by visiting us during business hours, post receiving your "ready for pick-up" email notification. Typically we endeavour to have pickup orders ready within 24 hours. However, during peak times when collaborating with Content Creators and similar, this processing time can change to multiple business days. We thank you for your patience during these periods of high-volume of orders fulfilled in a first come, first serve basis.

FREE SHIPPING EVENTS:

Free shipping applies to shipping within Canada, but does not include the three Canadian Northern Territories. For our American customers, please order via oceansales.us. Shipping will be processed via FedEx or Canada Post. Free shipping automatically applies to purchases over CAD$75 before tax. Orders will be shipped, upon receipt of a complete paid order, within an estimated 2-4 business days. During peak times, when collaborating with Instagram Influencers and similar, this time can be extended to approximately 5-12 business days due to high volumes of orders to process. We thank you for your patience during these periods of high-volume of orders fulfilled in a first come, first serve basis.

Return/Refund Policy

All Ocean Sales Group Ltd. products which have been purchased online, have a 30-day risk free trial period.  Within 30 days of purchase, product may be returned, with your receipt, for a full refund of the purchase price.  Purchasers shall incur the cost for shipping the item(s) to our office(s).  Any questions or concerns regarding our products should be directed to our toll free line, 1-800-668-1966 or by emailing us.

Our Address, Telephone Numbers & Hours of Operation

EMAIL US

CANADA

TF 1-800-668-1966

Calgary local 403-276-9772

Mon-Thur 8:30am-5pm MT and Friday 8:30am-4pm MT

Closed weekends & holidays

176 Country Hills Lndg NW Calgary, AB Canada T3K 5P3

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USA

TF Customer Service 1-800-668-1966

Mon-Thur 7:30am-4pm PST and Friday 7:30am-3pm PST

Closed weekends & holidays