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USA customers visit oceansales.us. FREE Shipping orders $49.99+.* Cdn. N. Territories not incl.
USA customers visit oceansales.us. FREE Shipping orders $49.99+.* Cdn. N. Territories not incl.

OCEAN SALES DELIVERY, RETURNS AND REFUNDS

Delivery Methods, Standards and Dates

Ocean Sales Group Ltd. uses Canada Post, UPS and FedEx within Canada and USPS and UPS in the USA for package delivery services. Signature verification of delivery may be required. Our service method will be Canada Post Expedited Parcel, FedEx or USPS/UPS ground, which will provide an estimated arrival of 5-12 business days (for most locations) from the date of shipment. Ocean Sales Group Ltd. endeavors to fulfill online orders within 2-4 business days of receipt.

FREE SHIPPING EVENTS:

Free shipping applies to shipping within Canada and the Continental* USA, but does not include: Hawaii, Alaska, the US Virgin Islands, Puerto Rico, remote military locations, and the three Canadian Northern Territories. Certain products on this website may not be available for shipping to the USA and will be noted in individual product descriptions when applicable. Shipping will be processed as Canada Post Expedited Parcel, FedEx or USPS/UPS Standard. Free shipping automatically applies to purchases over CAD$49.99 before tax. Parcels will be shipped, upon receipt of a complete paid order, within an estimated 2-4 business days. During peak times, when collaborating with Instagram Influencers and similar, this time can be extended to approximately 5-12 business days due to high volumes of orders.

NOTE: B.C. bound orders will be shipped out from our Calgary warehouse ASAP; however, many carriers are experiencing delays due to road conditions post flooding. Carriers appreciate your patience while they navigate this challenge.

Return/Refund Policy

All Ocean Sales Group Ltd. products which have been purchased online, have a 30-day risk free trial period.  Within 30 days of purchase, product may be returned, with your receipt, for a full refund of the purchase price.  Purchasers shall incur the cost for shipping the item(s) to our office(s).  Any concerns or complaints regarding our products should be directed to our toll free line, 1-800-668-1966 or by emailing us.

Our Address, Telephone Numbers & Hours of Operation

EMAIL US

CANADA

TF 1-800-668-1966

Calgary local 403-276-9772

Mon-Thur 8:30am-5pm MT and Friday 8:30am-4pm MT

Closed weekends & holidays

176 Country Hills Lndg NW Calgary, AB Canada T3K 5P3

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USA

TF Customer Service 1-800-668-1966

 

Mon-Thur 7:30am-4pm PST and Friday 7:30am-3pm PST

Closed weekends & holidays