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OCEAN SALES DELIVERY, RETURNS AND REFUNDS

Delivery Methods, Standards and Dates

Ocean Sales Group Ltd. uses Canada Post within Canada and USPS and UPS in the USA for package delivery services. Signature verification of delivery may be required. Our service method will be Canada Post Expedited Parcel or USPS/UPS ground, which will provide an arrival of 5-12 business days (for most locations) from the date of shipment. Ocean Sales Ltd. endeavors to fulfill online orders within 48 to 72 hours of receipt.

FREE SHIPPING EVENTS:

Free shipping applies to shipping within Canada and the USA, but does not include: Hawaii, Alaska, Puerto Rico and most areas of the three Canadian Territories. Shipping will be processed as Canada Post Expedited Parcel or USPS/UPS Standard (despite options we are not able to disable on the website at this time). Free shipping will be applied to purchases over CAD$49.99 before tax. Free shipping events cannot be combined with any other offers. 

Return/Refund Policy

All Ocean Sales Group Ltd. products which have been purchased online, have a 30-day risk free trial period.  Within 30 days of purchase, product may be returned, with your receipt, for a full refund of the purchase price.  Purchasers shall incur the cost for shipping the item(s) to our office(s).  Any concerns or complaints regarding our products should be directed to our toll free line, 1-800-668-1966 or by emailing us.

Our Address, Telephone Numbers & Hours of Operation

EMAIL US

CANADA

TF 1-800-668-1966

Calgary local 403-276-9772

Mon-Thur 8:30am-5pm MT Friday 8:30am-4pm MT

Closed weekends & holidays

176 Country Hills Lndg NW Calgary, AB Canada T3K 5P3

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USA

TF Customer Service 1-800-668-1966

TF Direct 1-800-605-6046  

USA local 360-357-9075

Mon-Thur 8:30am-5pm PST Friday 8:30am-4pm PST

Closed weekends & holidays